As customers, we are able to leverage the power and benefits of an increasingly global world — one where almost everything is available at our fingertips through our computers, mobile phones and smart devices. We can literally research, order or purchase anything we need in the click of a few buttons.

While this opens great potential as consumers, for local business owners this means more competition outside of a local market but also opens potential for a lot more website traffic. So, perhaps now more than ever, it is important for businesses to know who your customers are, where they are, how they find your website and what makes them convert.

Google Analytics is a powerful tool that will help you understand your customers and how best to attract and secure their business.

The lowdown on Google Analytics

In simple terms, Google Analytics is a web analytics platform that tracks the performance of a website and collects visitor insights.

Free for anyone with a Google account and a website, a Google Analytics account, with the correct Analytics configuration, will help you to determine the top sources of traffic to your website, visitor demographics, track goal completions (eg phone calls, purchases, subscriptions), gauge success of marketing activities and campaigns, and discover and track trends in user engagement.

Importantly, Google Analytics provides website owners with vital statistics and analytical tools that can be used to tailor marketing and search engine optimisation initiatives for maximum return on investment.

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How Google Analytics can benefit your local business

It’s more than likely that you are now trading in a more competitive market than you were some ten or so years ago. With the rise of social media and smart phone technology, you’re probably not only competing with many other local but national or possibly international businesses.

So, when it comes to generating more leads for your business online, the first necessary step is to get a clear picture of how your website is performing — and Google Analytics is the ideal place to start.

An accurate Google Analytics configuration will help to you to better understand:

  • Who’s coming to your website (age, gender, demographics)
  • Where they’re coming from (geographic location or area)
  • How they found you (Google search, paid ads, links)
  • What they’re interested in (top pages, top session durations)
  • What they don’t like about your site (bounce rates, short durations)
  • Which marketing efforts help the sales process (assisted conversions).

With this information available at your fingertips, you will be better equipped to plan and execute informed and successful marketing and sales strategies that will improve your website and engage your audiences to convert more of your website visitors into leads.

Setting up Google Analytics

Google Analytics is a powerful tool for businesses of all shapes and sizes, and is particularly important for local businesses that are potentially competing in a market much broader than their local area.

While it can collate and provide you with extremely useful and simple data that can be translated into high performing strategies, configuring Google Analytics for local businesses can be complex – and if it isn’t done correctly can be detrimental to the performance of your website.

Here’s some of our top tips for configuring Google Analytics for local business to ensure that it works for you and provides you with valuable information.

Install your website tracking code on your website

Google Analytics will create a unique tracking code for your website which will need to be installed on every page in what’s called your ‘website header’. Your website tracking code will gather information from your website and securely feed that data into your Google Analytics account. This can be a little complicated to install but you can reach out to a digital marketing agency in Adelaide if you need help with this.

Set up goals

While you likely know the key performance indicators for your website and business, Google Analytics doesn’t. You need to tell Google what success looks like for your website and how it should be measured. In Google Analytics, this is called setting up goals and it is done through the Google Analytics dashboard.

To set up goals, navigate Admin > View > Goals > New Goal

There are a variety of goal types you can set up and it depends entirely on your business and what success looks like for you. Destination and event goals are generally the most popular but there are others to choose from.

Destination based goals
One of the most popular types of goals are destination based goals — for example, a thank you page. This may look like a website visitor completing a form and then being directed to a thank you page. Each time a visitor completes a form and is directed to your thank you page it is counted as a goal.

Event based goals
These can be a little more complex to configure but possible, nonetheless. As the name would suggest, these are goals that relate to a specific event. For example, an event based goal could be the click of a specific button, such as one clicked after filling out a form. One thing to look out for with event based goals is to make sure the correct validation has been configured. For example, if someone starts to fill out a form but doesn’t complete it, when they click the button it still may be tracked as a goal.

Exclude bots and spiders

Research has found that almost 25% of all traffic is bot traffic. To counter this and produce more accurate information, Google created a tool within Google Analytics which filters this traffic out of your results.

Navigate to Admin > View > View Settings to the box that says Bot Filtering. This will pull it from the Interactive Advertising Bureau (IAB) and ensure that your traffic is filtered against the list of known spiders and bots.

Filter spam and personal traffic

In addition to filtering out traffic from bots, you should also filter out spam and personal (your own) traffic to ensure that you’re only working with accurate data when making future online marketing and SEO decisions. While there will always be some margin of error, any steps you can take to minimise is should be pursued.

Navigate to Admin > View > View Filters > Add Filters.

The aim of this is to filter out your own IP address and that of anyone else in your business. Simply, search ‘What’s my IP’ in Google and you can find your IP address, and then from there add it in to your Google Analytics as an exclusion.

Connect Google Analytics to Google Search Console

Like Google Analytics, Google Search Console is another wealth of information when it comes to website performance and visitor data. Google Search Console can provide you with valuable data regarding organic search, search queries, specific pages and how they’re performing, their average position or ranking, and plenty of other information. Connecting this to your Google Analytics and making sure they work efficiently together will only enhance the quality of the data that you can access.

Once you have set up your Google Search Console, navigate to Admin > Property > Property Settings > Search Console.

Use UTM tracking codes

In simple terms, UTM (or Urchin Tracking Module) codes are snippets of code — attached to the end of a specific page URL — that are used to measure the effectiveness of digital marketing campaigns. They are also used to pinpoint specific sources of traffic to your website.

There are five variants of URL parameters that you can track through UTM codes — source, medium, campaign, term and content.

UTM codes are a powerful way to track the effectiveness of specific campaigns. They can tell you information such as where website visitors came from and what specific sources, mediums or campaigns were effective in directing them to your website.

UTM tracking codes can be added to paid ad campaigns, Google My Business profile, blogs, emails, QR codes and the list goes on. As a smaller local business you might find it a better use of your time to focus your efforts on specific campaigns to measure their effectiveness.

Ensuring your local business is competitive

The vast majority of customers are now online and privy to far more options than they once were. As a business, this means that you have far more competitors than you once did and staying relevant and in front of your customers is key to your future success — and the best way to do this is to create marketing strategies that are based on accurate and valuable data.

We understand that many local businesses don’t have the resources or knowledge to set up Google Analytics in a way that they can fully leverage the valuable and meaningful data it can produce.

If you want a helping hand, advice or to hand over the reins to a Google Analytics expert or SEO specialist in Adelaide that can generate the data to inform your future digital efforts, contact us for an obligation free chat today.

As an accredited Google Partner and digital marketing agency in Adelaide we can help you harness the powers of data by accurately configuring your Google Analytics account to transform the performance of your website and business.

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